Wearable Wallet Collection
Shipping & Returns
FLEXX ID RETURNS AND SHIPPING POLICIES
- All orders are shipped within 48 hrs Monday – Friday 8am – 5pm
- Returns generally take 10 business days to process after the package has been received.
- During holidays, processing of returns/credits/exchanges may take up to 15 business days.
- Exchanges are store credit ONLY.
We use the following carriers to deliver our orders:
Free shipping promotions are offered in the Continental U.S. for standard flat rate USPS shipping.
We offer free exchanges within the U.S. for any problems that may come up when you first receive your item(s), such as an incorrect shipment or product defects (rare, but we’re not perfect). We DO NOT offer free exchanges for products that have been worn and/or damaged by the user. This includes normal wear and tear, or any further modification beyond the initial fitting.
To exchange or return your FLEXX ID, please send an email to firstname.lastname@example.org with your order number, and the product name with a reason for the return or exchange.
Flexx ID accepts returns for unused, unaltered, and undamaged items for a full refund within 30 days of the original purchase date. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We’ll always do our absolute best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.
Once your exchange or return has been authorized, please mail the unwanted item back to us at the following address:
P. O. Box 462676
Aurora, Colorado 80046
You may use the same packaging it arrived in, or any other box or padded envelope. If we have made a mistake on your order, we will cover all shipping costs for returns. We will refund you as soon as we receive your item, and the credit will automatically be applied to your original method of payment. Otherwise, you will be responsible for paying all shipping costs associated with returning the item.